A phone consultation is almost always required as the first step before any permanent makeup treatment, such as nano-brows, microblading, permanent eyeliner, or lip blushing. During this call, I assess your general health, skin type, and history of other treatments—including any previous procedures or tattoos—to determine your overall suitability. Some clients may be found unsuitable at this stage, which is why the phone consultation is essential.

In most cases, I’ll review photos to further evaluate your skin and any previous work. Tools and techniques are always tailored to your age and unique skin characteristics during your appointment. For clients with specific concerns, an in-person consultation can be arranged if needed.

At the start of every treatment session, I dedicate 30–40 minutes to creating and discussing a bespoke design together—never applying a generic template, but ensuring the result suits your personal style.

A patch test will be sent to your home address before treatment, as this is a legal requirement for all clients. While the pigments I use are hypoallergenic, the patch test ensures your safety and helps rule out pigment allergies, especially for those with a history of severe allergies.

Once your booking request is approved, you’ll automatically receive an email and a text message reminding you to review the terms and conditions and to pay your £150 deposit. Paying the deposit confirms you have read and understood these terms, including the 48-hour cancellation and reschedule policy.

You may cancel or reschedule up to 48 hours before your appointment for a full refund without losing your deposit. If you cancel or reschedule within 48 hours of your appointment, the deposit is forfeited and a new deposit will be required to secure a future booking.

Touch-ups are not included in the initial price and are charged separately at £150 per hour. The initial price reflects the time and care invested in your first treatment—including the phone consultation, assessment, paperwork, and personalised advice. I dedicate extra time to understanding your goals and preferences, which means your first appointment is a detailed, unrushed process that begins well before you arrive.

Unlike many providers, I do not restrict touch-ups to within 12 weeks, as they are not always necessary for achieving natural, subtle results. Many clients don’t require a touch-up for 6, 8, or even 12 months, which helps prevent oversaturation and keeps your initial treatment price lower. When a touch-up is needed, it’s a straightforward, one-hour session—since I already have records of your skin characteristics and the pigments used. Some clients may need two sessions initially to build up enough colour, depending on their skin and desired effect, but for most, a touch-up is not needed for several months.

Q: How do I book online? What is the booking process?

A:

1. Submit a Booking Request or Join the Waiting List: Request an appt. date, time and address using the contact form on my website, or join the waiting list if your chosen date isn’t available. In your message, please mention the treatment you’re interested in, your current situation (such as whether you’ve had similar treatments or tattoos before), and any relevant details.

2. Suggest Callback Times: When filling out the form, it’s helpful to suggest a few times when you are available for a callback—unless you have no questions, are already familiar with the procedures, and are ready to proceed with a patch test.

3. Phone Consultation: I will review your information and in most cases arrange a phone consultation to assess your general health, discuss your treatment goals, and review any previous treatment history. I may request photos to help assess your skin and treatment history. this call, we will determine if you can be qualified for the treatment, identify any contraindications, and establish whether an in-person consultation is necessary.

4. Pre-Treatment Advice: I will provide you with tailored pre-treatment advice to help you prepare for your appointment and ensure the best possible results.

5. Receive Terms and Deposit Link: After the phone consultation, you’ll receive an automatic text message reminder about the e-mail with the pre-treatment instructions, medical conditions form, terms and conditions and a link to pay the £150 deposit. Please edit/sign and return the documents via e-mail.

6. Confirm Your Booking: Paying the deposit confirms your booking and agreement to the terms, including the 48-hour cancellation and reschedule policy.

7. Pre-Appointment Preparation: A patch test will be sent to your home address as a legal requirement.

8. Treatment Day: On the day of your appointment, we’ll dedicate extra time to discuss your preferences and create a detailed, bespoke design together, ensuring you feel confident and fully involved in the process.

Eyebrows (Nano-brows, Microblading, Ombre) – Day-by-Day Healing

Day 1–2:

• Brows will appear darker and more defined than the final result. Mild redness, swelling, or tenderness is normal.

• Keep the area clean and dry; avoid touching or applying products unless advised.

Day 3–5:

• Brows may begin to feel tight or itchy. Light flaking or scabbing can start—do not pick or scratch.

• If recommended, you may apply a thin layer of pure aloe vera gel or fragrance-free balm once or twice daily.

Day 6–10:

• Flaking or peeling continues. Brows may look patchy as they heal—this is normal.

• At this stage, the enhancement is very likely to go through a “pigment ghosting” phase, where new skin cells form and cover the hair strokes, lips, eyeliner or scar tissue/skin pigmentation area worked on, right under the crust. This can give the impression that the pigment hasn’t taken/held or the enhancement is fading.

• THIS IS A NORMAL PART OF HEALING—PLEASE DO NOT INITIATE CONTACT AT THIS STAGE. The pigment will begin to resurface over the next 4–6 weeks on average, and sometimes longer in case of mature, aged skin.

After Day 10:

• Most flaking resolves. Colour begins to soften and settle as the skin completes healing.

• Avoid sun exposure, swimming, hot baths, saunas, and heavy exercise for at least 7days.

• Full results are visible after about 4 weeks, once healing is complete, though pigment may continue to reveal itself for up to 6 weeks or more.

Eyeliner – Day by Day Healing. What to Expect

• Immediately after treatment, eyes may feel slightly swollen or tender; color appears bold.

• Swelling typically subsides within 1–2 days.

• Mild dryness or flaking along the lash line is normal as the skin heals.

• Avoid rubbing, eye makeup, or harsh cleansers for at least a week.

• Colour will soften, settle and will keep re-surfacing over 2–4 weeks.

• Avoid swimming, saunas, and direct sun exposure during healing (at least 7days).

Lips (Lip Blushing, Lip Outline Blend in, Lip Semi-Permanent Makeup) – Healing Process

• Lips will appear brighter and more intense immediately after treatment, with some swelling.

• Swelling usually reduces within 24–48 hours.

• Light flaking or peeling is common as lips heal (days 3–7).

• At this stage, the enhancement may go through a “pigment ghosting” phase, where new skin cells form and cover the hair strokes, lips, eyeliner or scar tissue/skin pigmentation area worked on, right under the crust. This can give the impression that the pigment hasn’t taken/held or the enhancement is fading.

• THIS IS A NORMAL PART OF HEALING—PLEASE DO NOT INITIATE CONTACT AT THIS STAGE. The pigment will begin to resurface over the next 4–6 weeks on average, and sometimes longer in case of mature, aged skin.

• Avoid picking, hot drinks, spicy foods, and makeup on the lips until healing is complete.

• Colour fades and softens over 1 week, and over further 3-5 weeks reveals the final shade.

• The colour may continue to resurface and settle for up to twelve weeks after treatment.

• Use only recommended ointments or balms during healing.

Clients often worry about:

• Pain during the procedure

• Fear of unnatural or harsh results

• Healing process and aftercare

• Safety and hygiene

• Correcting previous work

My approach is to address each concern empathetically, referencing my experience and focusing on the participatory, unrushed process that defines my service.

My step-by-step protocols:

1. Pain Management: "Many clients are concerned about pain. I use gentle techniques and high-quality numbing products to maximize comfort. Most describe the sensation as mild discomfort, and I check in with you throughout."

2. Natural Results: "My philosophy is to create subtle, age-appropriate enhancements. We work together on the design, and I never rush the process. My background in fine arts and 16 years of experience means I specialise in natural, elegant results." I strongly encourage you to read more about this topic on my Blog.

3. Healing & Aftercare: "I provide detailed aftercare instructions tailored to your skin type. I’ll explain what to expect at each stage—initial darkness, flaking, pigment ghosting phase, and the final, softer result."

4. Safety & Hygiene: "Your safety is paramount. I use only Reach-compliant pigments and sterile, single-use tools. My training includes advanced techniques for sensitive and mature skin."

5. Corrections: "If you have previous work, I’ll assess it carefully. That is why I request images as a first step of our communication. Corrections are gradual and realistic, and I’m always transparent about the process and possible complexity. Because of my fine arts background, I can use advanced color techniques to reshape and refine your results—sometimes achieving what others cannot. I’ll explain the complexity and nuances at every stage, so you understand what’s possible and what to expect. Many technicians simply cover up with another layer of color over the existing one, but I approach each correction artistically for the most natural outcome. For more in-depth information, I’ve written a dedicated blog post on corrections, which I strongly recommend you visit and read."